Terms of Service

HazCheckin provides users with a SaaS service focused on digitizing check-in and accommodation operations. Among other functions, the service may include:

• Guest document verification and identity checks.
• Generation and submission of mandatory guest reports to competent authorities.
• Automation and traceability tools for legal compliance.

HazCheckin may offer a free trial whose sole purpose is to let you evaluate the product temporarily before subscribing to a paid plan. It is governed by the following conditions:

• Purpose and duration: the trial is temporary and runs for the period stated at sign-up or on our pricing page. Once it ends, access to paid features requires an active plan.
• One trial per customer: limited to a single trial period per person, company or group of properties. Creating additional accounts or using different identities, email addresses or billing details to chain or repeat the trial is not allowed.
• Use consistent with its purpose: the trial is for evaluating the service, not for running the property's day-to-day operation on an ongoing basis or for avoiding a paid plan.
• Consequences of misuse: if we detect fraudulent or abusive use, or use contrary to the purpose described above, we may suspend access and immediately terminate the trial and the associated account, including deleting the account and its content, with no right to compensation and without prejudice to any legal action. Whenever reasonably possible we will notify you beforehand and help you retrieve the data you are legally required to keep.

Access to HazCheckin's paid features is provided as a subscription that renews automatically for periods equal to the contracted plan. In accordance with Spanish consumer law — in particular Royal Legislative Decree 1/2007 (TRLGDCU) and Law 10/2025 on customer service — the following cancellation conditions apply:

• Right of withdrawal: if you contract as a consumer, you have 14 calendar days from signing up to withdraw without giving any reason, with a refund of all payments within a maximum of 14 calendar days. If you request immediate access to the service, the refund will be proportional to the unused portion, and the right lapses once the service has been fully performed with your express consent.
• Early cancellation: you can cancel your subscription at any time, with no lock-in periods or penalties. Cancellation takes effect at the end of the current billing period: no further charges will be made and you keep access until that date.
• Simple process: cancelling is as easy as signing up. You can cancel from your customer dashboard or through the same channel you subscribed with, without obstacles or extra formalities.

To cancel your subscription early or exercise your right of withdrawal you can also write to us at support@hazcheckin.com from the email address associated with your account. We will confirm receipt and the outcome of your request.

Each plan includes a defined number of properties, and extra properties are a recurring subscription add-on. The following rules apply:

• Initial subscription: Basic may be selected for up to 3 properties; 4 to 10 properties require at least Professional; and 11 or more properties require Enterprise.
• If there are more than 15 properties at the initial subscription, Enterprise must be purchased together with one extra-property add-on for every property above the 15 included.
• Once the subscription is active, the user may expand capacity by purchasing extra properties on the current plan, without that expansion alone requiring a change of base plan.
• Each extra property has the recurring price applicable to the current plan and billing period. The applicable quantity and amount are shown before confirming the subscription or expansion.

The user agrees to use the platform diligently and in accordance with the law. In particular, the user must:

• Provide truthful, up-to-date and lawful information.
• Keep access credentials secure.
• Ensure they have a legal basis to process guest data.

In connection with the submission of guest reports to the official registries (SES.Hospedajes and equivalent regional platforms), HazCheckin acts exclusively as a technology provider that generates and transmits the information on behalf of the user. HazCheckin does not carry out accommodation or tourism intermediation activities within the meaning of Royal Decree 933/2021. Accordingly:

• The user, as the operator of the accommodation activity, is the sole party bound before the authorities under Royal Decree 933/2021 and Organic Law 4/2015: the legal obligation to register and report guest data, and the administrative liability arising from any breach, rest exclusively with the user and cannot be transferred to HazCheckin.
• The user is responsible for the truthfulness, accuracy and completeness of the reported data, and for collecting it in accordance with applicable law. HazCheckin transmits the information as provided by the user or their guests, acting as a data processor on the user's behalf.
• The user must check the submission status of each report in their dashboard and keep the receipts. HazCheckin is not liable for penalties imposed on the user, nor for failures, unavailability or changes of the official platforms, without prejudice to liability that cannot legally be excluded for its own wilful misconduct or gross negligence.

HazCheckin may modify these terms for valid reasons: regulatory changes or requirements from the authorities, technical, functional or security evolution of the service, changes in supplier conditions, or adjustments to plans and pricing. Any modification is governed by these rules:

• Prior notice: any modification affecting the user will be communicated by email (durable medium) at least 30 calendar days before it takes effect, describing the scope of the change and its effective date.
• Right to terminate: if the user does not agree with the modification, they may terminate the contract without penalty before the effective date, with a pro-rated refund of any paid and unused period.
• Acceptance: continued use of the service after the effective date implies acceptance of the new terms. Essential changes (such as pricing or liability limitations) will require the user's express acceptance.

To celebrate Spain winning the World Cup, entering the code CAMPEONESMUNDIAL at sign-up gives you 20% off for the first 3 months on any of our plans. The promotion is subject to the following conditions:

• Valid for new customers only.
• Running from 20 July 2026 to 26 July 2026, both inclusive.
• Limited to one coupon per customer.
• Applicable to monthly billing only.