Delete account and data
You can request deletion of your HazCheckin account and associated data at any time. Here's how to do it, what gets deleted, and what we must keep to comply with the law.
How to request it
Email support@hazcheckin.com from the address linked to your account.
- 1Send an email with the subject “Delete my account”.
- 2We'll verify your identity to protect your account.
- 3We'll complete the deletion within 30 days and confirm it by email.
Data that is deleted
Your account and profile (name, email and sign-in credentials): you stop receiving communications and your integrations (iCal calendars and PMS) are disconnected.
Data we retain
Your properties, bookings and traveller records reported to the authorities (guest data such as name and ID document) are kept locked for 3 years as required by Spanish lodging regulations (Real Decreto 933/2021); they are deleted once that period ends. We also keep the minimum billing records required by tax law.
Need to delete your account?
Email us and we'll handle your request as soon as possible.
support@hazcheckin.com